Support

We're Here to Help

Thank you for using Promptly.

Our mission is to help you create better prompts, get better AI results, and save valuable time. If you have questions, experience an issue, or need assistance, we're here to help.

Contact Support

For technical support, account questions, bug reports, feature requests, or general inquiries, please contact our support team:

Email: support@thepromptlyapp.com

We will do our best to respond as quickly as possible.

How We Can Help

Account Support

  • Account access issues

  • Login assistance

  • Password reset requests

  • Subscription questions

Prompt Management

  • Saving prompts

  • Organizing prompt libraries

  • Managing categories and collections

  • Prompt editing and troubleshooting

Technical Support

  • Application errors

  • Performance issues

  • Unexpected behavior

  • Device and browser compatibility concerns

Product Feedback

We are continuously improving Promptly and value feedback from our users. Suggestions for new features and enhancements are always welcome.

Before Contacting Support

To help us resolve your issue more efficiently, please include:

  • A brief description of the issue

  • The device you are using

  • Screenshots when available

  • Any steps that led to the issue

Account Deletion Requests

If you would like to permanently delete your Promptly account and associated data, please contact support from the email address associated with your account and include "Account Deletion Request" in the subject line.

Our Commitment

At Promptly, we are dedicated to providing a reliable, secure, and user-friendly experience. We are committed to helping individuals and businesses maximize the value of AI through better prompt creation, organization, and reuse.

Your feedback helps us improve the platform and build a better experience for the entire Promptly community.

Thank you for being part of Promptly.

Build Better Prompts. Get Better Results.